Refund policy

Return, Refund & Warranty Policy

1. Product Disclaimers

  • Visual Representation: Accessories shown in product images are for representation purposes only and are not part of the actual product.

  • Color & Finish Variance: Depending on your device's screen settings and resolution, there may be a slight variance in fabric color, texture, and polish between the image and the actual product.

  • Natural Materials: Wood grains and textures will vary from product to product in the case of solid wood furniture.

  • Handcrafted Details: Furniture featuring intricate, hand-painted details are unique pieces; slight distinctions and variances may exist between the picture and the final product.

  • Composition: The primary material listed refers to the main material used. Additional secondary materials may also be utilized in the manufacturing process to ensure structural integrity.

2. Warranty Terms

We implement specialized quality control measures to ensure your items are delivered to the highest standards. Products once sold and delivered will not be taken back unless the item is found to be damaged or defective at the time of delivery to the customer's premises.

Please inspect your products immediately upon delivery for the following issues:

  • Stains on the product(s)

  • Stitching inconsistencies

  • Dimensional variations greater than 2%

Depending on the nature of the verified defect, we will either replace the product or refund the purchase amount. Please contact us within 7 days of receiving the product.

This limited warranty does NOT apply to:

  • Normal wear and tear over time.

  • Cuts, scratches, or damage caused by impacts, drops, or accidents.

  • Products stored, assembled, or installed incorrectly, used inappropriately, or cleaned using incorrect methods/products.

  • Upholstery, fabric coverings, and cushion covers.

  • Damages resulting from utilizing the product beyond its intended residential use.

  • Natural expansion and contraction of solid wood due to seasonal climate variations.

  • Natural characteristics of wood, such as glue lines, seasonal splits, or minor joint openings, which are not considered manufacturing defects.

3. Returns & Eligibility

All our products undergo rigorous quality checks and are packed and shipped with great care. We accept returns only when the product delivered to you is defective or broken.

  • What is Eligible: A manufacturing flaw that directly hinders the intended use of the product (e.g., structural imbalance, wooden joints opening). Natural material variations in texture or grain are not considered defects.

  • What is NOT Eligible: Damage from improper third-party installation/assembly, irregular maintenance, inappropriate storage, water/moisture exposure, or discoloration caused by direct sunlight.

4. How to Initiate a Return Request

To request a replacement or refund for a qualified defective item within the 7-day window, please follow these steps:

  1. Contact Us: Reach out via email at siroigoa@gmail.com or message us on WhatsApp at +91 98506 71617.

  2. Provide Proof: Share clear photographs of the defect/breakage along with your Order Number and Item Code.

  3. Condition: Ensure all original tags and labels remain intact, and the product is entirely unused.

Our support team will review your submission and respond to your query within two business days.