terms and condition

Legal & Policies

Terms of Service

Last updated: May 28, 2026

Please read these Terms of Service carefully before using our website and making purchases from our online store. By accessing siroigoa.com, you agree to be bound by the following terms.

Section 01

Acceptance of Terms

By accessing and using our website located at https://siroigoa.com/, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of our website or products.

If you do not agree with any of these terms, please refrain from using our website.

Section 02

Corporate Identity & Official Details

This website and the brand identifier "SIROI" are legally owned and operated under a sole proprietorship structure. Our official corporate and tax details are as follows:

Legal Entity Name

SAPNA SANDIP KABRA

Trade Name

SIROI

GSTIN

30AGTPK3844K1Z4

Registered Address

House No. 80, Besides Ganesh Temple, Parra, Mapusa, Goa 403510

Section 03

Use of Our Website

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our website. By using our website, you represent and warrant that you have the legal capacity to enter into these Terms.

Section 04

Product Information & Disclaimers

We make every effort to ensure the accuracy of product information, descriptions, and pricing displayed on our website. However, we do not warrant that the information is complete, reliable, current, or error-free. Any reliance on the information on this site is at your own risk.

A note on handcrafted character: Slight colour variations, organic wood grain patterns, or minor handcrafted distinctions are natural characteristics of our artisanal products and are not classified as manufacturing defects. Each piece carries the unique mark of the artisan who made it.

Section 05

Placing Orders & Cancellations

When placing an order on our website, you agree to provide accurate, current, and complete information. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including but not limited to:

  • Orders containing incorrect pricing or flawed product specifications
  • Orders suspected of fraudulent activity
  • Orders that cannot be fulfilled due to availability or operational constraints

In such events, we will notify you using the contact channels provided and issue a complete refund if payment was already processed.

Section 06

Payment & Pricing

All prices listed on our website are in the specified currency and exclude applicable taxes and shipping fees, unless explicitly stated otherwise. We accept payment through the integrated secure payment gateways active on our store.

By providing your transactional details, you authorize us to charge the final order total to your selected payment instrument.

Section 07

Shipping & Delivery

We strive to process, pack, and dispatch orders promptly. However, transit timelines and delivery schedules are estimates and may vary based on your pincode, destination, or operational factors beyond our control.

  • We are not responsible for delivery delays caused by third-party shipping partners, though we will assist in resolving any such issues.
  • We are not liable for transit damages caused by third-party handling.

Section 08

Returns, Exchanges & Refunds

Please refer to our Return, Refund & Warranty Policy page for detailed criteria regarding product inspection windows, replacement parameters, and refund tracking procedures.

Our returns policy is designed to be fair and transparent. If you have any concerns about a product you have received, please reach out to us — we are committed to making it right.

Section 09

Intellectual Property Rights

All content featured on this website — including but not limited to textual content, code, site layout, graphics, images, logos, and trademarks — is the exclusive property of SIROI (legally owned by Sapna Sandip Kabra) and is protected by applicable intellectual property and copyright laws.

You may not copy, reproduce, modify, distribute, or exploit any asset from our website without our explicit prior written consent.

Section 10

Limitation of Liability

In no event shall SIROI, its proprietor, or its operational agents be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use, navigation, or inability to utilise our website or products.

Our total liability to you for any verified claim arising out of these terms shall not exceed the amount paid by you for the specific product transaction in question.

Section 11

Governing Law & Jurisdiction

These Terms of Service and any transactional agreements shall be governed by and construed in accordance with the laws of India.

Any legal action, dispute, or judicial proceeding arising out of or directly related to these Terms shall be brought exclusively in the courts located in Mapusa, North Goa, Goa, and you hereby consent to the exclusive jurisdiction of such courts.

Section 12

Changes to Terms of Service

We reserve the right to modify, amend, or replace these Terms at any time without prior notice. The updated version will be effective immediately upon posting to this page.

Your continued use of or access to our website following any revisions constitutes your binding acceptance of the updated Terms.

Section 13

Contact Information

If you have any questions, compliance feedback, or concerns regarding these Terms of Service, please reach out to us through any of the channels below.

We're here to help.

Our team is available to assist you with any questions about these terms or your order.